Refund Policy
At NeutralExchangeZone, we take pride in the quality of the fresh food and beverages we serve at our pizzeria. Our refund policy is created to ensure a fair and transparent process for all our customers. This policy applies to purchases made at our website neutralexchangezone.sbs or at our restaurant located at 24 Rue de la République, Lyon, 69002, France.
Cancellation Policy
If you wish to cancel your order, you may do so by calling our customer service number at +33 4 78 42 26 53. To receive a full refund, you must cancel your order at least 30 minutes before the scheduled pickup or delivery time. Cancellations made after this period may not be eligible for a refund.
Refund for Unsatisfactory Items
We strive for your complete satisfaction with our products. If you are not satisfied with the quality of the food or beverage item you received, you can request a refund or replacement by contacting us within 2 hours of the time of purchase or delivery. To be eligible for a refund or replacement, you may be asked to provide:
- A detailed explanation of what was unsatisfactory about the item.
- Photographic evidence, if applicable, to support your claim.
Incorrect Order
In the event that you receive an item different from what you ordered, please inform us immediately by calling +33 4 78 42 26 53. We will offer to replace the incorrect item with the correct one or provide a refund for the specific item.
Refund Processing
Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days depending on your card issuer's policies.
Non-refundable Items
Please note that some items are non-refundable and non-exchangeable including:
- Gift cards.
- Special order items.
- Items marked as final sale or non-returnable at the time of purchase.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at +33 4 78 42 26 53.
Amendments to the Refund Policy
We reserve the right to amend this refund policy at any time by posting the updated policy on our website neutralexchangezone.sbs. The policy was last updated on April 1, 2023.
Contact Us
If you have any questions regarding our refund policy, please contact us at +33 4 78 42 26 53.